SPA Boutique Offer Agreement

The contract is an offer for the provision of services
under the subscription/certificate system in a SPA Boutique

1. Basic conditions
1.1. This Public Agreement is a public Offer of the Novy Hotel Limited Liability Company, hereinafter referred to as the “Contractor”, offers to individuals, individual entrepreneurs or legal entities, hereinafter referred to as the User/The Buyer, and collectively referred to as the “Parties”, conclude this Offer Agreement (hereinafter referred to as the Agreement) for the provision of services by the Contractor to the User/To the Buyer for the provision of paid services in accordance with the procedures and conditions provided for in this Agreement.
1.1. In accordance with Article 438 of the Civil Code of the Russian Federation (hereinafter referred to as the Civil Code of the Russian Federation), the unconditional acceptance of this Agreement is the fact of payment for the Service under the Agreement.
1.2. In accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, acceptance of an offer is equivalent to concluding a Contract on the terms set out in the offer. The terms of the Agreement can be accepted by the User/By the Buyer, no other way than by joining them as a whole.
1.3. The text of the Agreement may be clarified by the Contractor without special notification to the User./The Buyer by publishing the current version of the Agreement on the website. Information about the cost of the Service and payment options under the Contract is posted on the Contractor’s website on the Internet.
1.4. The cost of the Service can be changed unilaterally by the Contractor.
1.5. Payment options for the Service are selected by the User/By the buyer when making the payment. After choosing the payment option for the Service by the User/The Buyer is directed to the payment system’s page or receives a generated receipt for payment for the Service.

2. Definitions and terms
The following are descriptions of the meaning of the terms used in this Agreement:
Offer – this Agreement is an offer for the provision of services, published on the Internet at: https://grandhotelzvezda.com/spa-butik
Acceptance of the Offer – acceptance of the Offer by making payment for the selected services by the User/The buyer. Acceptance of an Offer creates a Contract.
The Agreement is a real agreement between the User/By the Buyer and the Contractor for the provision of services (procedures) according to spa programs, according to the subscription/ gift certificate system in the SPA Boutique of the Grand Hotel Zvezda, Tver (https://grandhotelzvezda.com/booking-cert-spa /)
User/The Buyer is a legal entity, an individual entrepreneur, or an individual who has accepted the Offer and is a consumer of the services provided by the SPA Boutique.
Contractor – Novy Hotel Limited Liability Company TIN 6950110563 OGRN 1096952026544, registered Interdistrict Inspectorate of the Federal Tax Service No. 12 in the Tver region on 12/16/2009, address: 170100, Tver, Simeonovskaya str., 30/27.
The Parties are collectively referred to as the Contractor and the User/Buyer.
Website – an Internet site hosted on the Internet at: https://grandhotelzvezda.com/spa-butik
An application is a document that is signed personally by the User./By the Buyer when making a payment and purchasing services directly at the place where the services are provided. The Application specifies the type of services that the User purchases, their cost and validity period. The cost of services indicated in the signed application is assigned to the User./By the Buyer and is not subject to change.
“Procedure subscription” is a package consisting of a User-selected number of specific services specified in the Contractor’s price list. Entitles the Buyer to receive the appropriate spa program services in the amount specified in the Subscription at the cost specified in the appendix to this Agreement.
Deposit – the amount of money deposited by the Buyer/By the User to the cashier or to the Contractor’s checking account, which is a partial prepayment entitles the User to receive various services selected by the User./The buyer. Cost (size) The deposit depends on the number and volume of services selected by the User/The buyer.
A gift certificate is a document confirming an advance payment and entitling its holder (holder) to receive goods and/or services for an amount equivalent to the face value of the certificate.
Given the importance of the above, a person interested in concluding a Contract under the terms of this Offer is strongly advised to carefully read its rules, and in case of disagreement with any point, it is suggested to refuse to purchase a Subscription / Certificate and its use.

3. Subject of the agreement
3.1. The Contractor provides the User with/To the Buyer, the services (procedures) selected (ordered) by him, the subject description and cost of which are indicated (set out) on the Contractor’s Website.
3.2. The cost, the composition of services for the User and the validity period of the Subscription/The certificate is specified in the annex to this agreement.

4. Terms of use of the services
4.1. The services are provided by appointment, made by telephone, on the website or through social networks. User/The buyer has the right to receive services without prior appointment, if there is free time at the time of applying for services.
4.2. If you are late for a Subscription-paid session/With the certificate, the service time is reduced by more than 5 minutes. In this case, the amount is deducted from the Subscription balance, taking into account the corresponding discount for the service performed in full.
In case of User Refusal/The buyer’s refusal to provide services, after the agreed procedure has been started, the service will be considered completed in full and must be paid in full (the amount will be deducted from the deposit balance, taking into account the corresponding discount for the service).
4.3. About cancellation/ postponement of the time and date of the User’s visit/The Buyer must inform the Contractor at least 15 business hours before the start time of the procedure, agreed upon by the Parties by appointment. If the User/The buyer informed about the cancellation or postponement of the visit less than 15 business hours before the time of the service (procedure), or in case of his non-appearance, the cost of this procedure, taking into account the discount corresponding to the selected subscription type./Certificates are deducted from the balance as used.
4.4. The Contractor’s working hours are from Monday to Sunday from 10:00 to 22:00 local time
4.5. You can cancel the visit in any way specified in clause 4.1.
4.6. The Subscription applies only to the services. The funds on the Subscription balance cannot be used to purchase gift certificates and cosmetics.
The gift certificate applies to all services and cosmetics provided at the SPA Boutique.
4.7. If the Subscription is not fully used within the specified period, the unused portion of the funds will not be refunded. The Subscription is not renewed after the expiration date.
After the expiration of the subscription agreement, the obligations of the contractor are terminated.
4.8. The User/The Buyer has the right to deposit funds if there is a balance of funds on the balance of the Subscription that is not sufficient to pay for the service received. In this case, the conditions are maintained according to the type of Subscription originally purchased.
4.9. The subscription is activated at the time of purchase.
The gift certificate is activated upon presentation of the certificate by the User/By the Buyer and debiting the amount of money equivalent to the cost of the rendered service and/or the purchased goods.
4.10. The User/The Buyer pays the full cost of the ordered (selected) services directly to the Administrator before providing the services (procedures). The cost of advance payment is included in the total cost of services.
4.11. Use the Subscription/The Certificate can be issued by the Buyer himself or by another person to whom the User has transferred the Subscription.
4.12. Before receiving the services, the Buyer is obliged to inform the SPA Boutique Administrator about his individual characteristics (medical contraindications, physical and personality characteristics, changes in health status, etc.) and sign the Guest’s Questionnaire, which lists the contraindications.
4.13. By virtue of Article 429.4. of the Civil Code of the Russian Federation, the relationship between the Contractor and the User/The contract for the provision of SPA programs included in the Subscription is an on-demand performance agreement (subscription agreement). The User makes a payment for the right to require the Contractor to provide the list provided by the Subscription. If the User, to whom the services are to be provided according to the Subscription, has not requested the appropriate performance from the Contractor, the services are considered to have been provided in proper quality and volume (i.e. regardless of the User’s actual visit to the SPA Boutique during the specified Subscription period).

5. Rights and obligations
5.1. Obligations of the Contractor:
5.1.1. The Contractor undertakes to provide the Subscription User during the term of this Agreement./Certificate under this agreement, services, in accordance with the current legislation and the terms of their provision in accordance with the type of Subscription/The certificate.
5.1.2. To keep confidential the information of the Buyer/User received from him during registration or during the provision of the service (procedure), except in cases provided for by the current legislation of the Russian Federation.
5.1.3. Provide quality services. Take timely measures to prevent and regulate violations of the quality of services provided. Promptly inform the User about changes in the structure of the services provided under this agreement and the terms of their provision.
5.1.4. Ensure disinfection of the equipment used for the provision of services, cleanliness of the premises, and User safety/The buyer when they visit the salon.
5.2. The Contractor has the right to:
5.2.1. Unilaterally terminate this Agreement at any time in case of non-payment by the Buyer of the full cost of the services (procedures) ordered (selected) by him.

5.2.2. Provide basic and additional services with the involvement of third-party specialists.

5.2.3. The Contractor reserves the right to block the Subscription/Certificate, or deny the User/Subscription service assistance to the Buyer/Certificate in case of violation by the User/The Buyer of the Subscription terms of use/A certificate or rules for visiting a SPA Boutique.

5.2.4. The Contractor may refuse the User/The customer needs Subscription service/The certificate is issued due to objective circumstances, such as: water outage in the cabin, power outage, breakdown of the main equipment, including the computer that communicates with the main Subscription database, as well as other objective reasons.

5.3. Rights and obligations of the Buyer/User

5.3.1. User Responsibilities/Buyer:

5.3.2. To visit the SPA Boutique on the terms defined by this Agreement and the terms set out on the Contractor’s Website.

5.3.3. The User/The buyer is obliged to observe and maintain public order and generally accepted norms of behavior, behave respectfully towards other visitors and service personnel, and avoid actions that create danger and discomfort for others.

5.3.4. When visiting the SPA Boutique, follow the rules for using the Contractor’s services. User/The Buyer must carefully read the rules posted on the Contractor’s Website. The conclusion of this Agreement is a confirmation that the Buyer/The user is familiar with the rules, fully agrees with them and undertakes to comply with them, bearing the risk of adverse consequences in case of violation.

5.3.5. Upon conclusion of this Agreement, the Buyer/The User confirms that he has no medical contraindications for receiving the services provided by the Contractor and fully assumes responsibility for his health condition.

5.3.6. Independently and responsibly monitor their own health status. In the presence of chronic, infectious, skin diseases, as well as diseases of internal organs, refrain from using the Contractor’s services.

5.3.7. If the Buyer has signs of an acute or chronic infectious and/or skin disease, visiting the SPA Boutique is not allowed. In case of non-compliance with this rule, the Salon Administrator has the right to temporarily suspend the Buyer / User from the possibility of receiving the Contractor’s services until full recovery.

5.3.8. When visiting the salon, the Buyer/Subscription User/The employee is obliged to treat personal belongings carefully, not to leave them unattended, not to entrust them to others.

5.3.9. The User/The Buyer is obliged to inform the persons using the Contractor’s services together with him that they are subject to the rights and obligations of this Agreement.

5.4. Subscription User/The certificate has the right to:

5.4.1. Require the Contractor to provide Services in accordance with the terms of this agreement.

5.4.2. Receive the necessary and reliable information about the Contractor’s work and the services provided by him.

5.4.3. Require the provision of quality services.

5.4.4. The User/The Buyer has the right to send the Contractor his opinions, suggestions and recommendations on each type of services under this Agreement.

5.4.5. In case of loss, theft or damage of the Subscription/The Certificate, the User/The Buyer has the right to restore it upon presentation of an identity document and presentation of the phone number for which the Subscription / Certificate was issued.

6. The cost of services and the settlement procedure under the agreement

6.1. Payment by the User for the cost of the selected Subscription/Payment of the certificate is made in the amount of 100% to the Contractor’s cashier by cash or non-cash payment method.

6.2. In case of Subscription User’s refusal/A certificate from the Contractor’s services in accordance with the Federal Law “On Consumer Rights Protection”, the refund is made minus the services actually received by the Buyer at the cost indicated in the standard price list of the Contractor, excluding the amount provided on the terms of the Subscription/Discount certificate.

6.3. After the Subscription expires, if the Subscription has not been used by the User, the funds deposited as an advance payment for the provision of services will not be refunded.

7. Responsibility of the parties

7.1. The Contractor is not responsible for damage caused to the life and health of the Buyer / User in the event of improper fulfillment of his obligations under this Agreement, violation of the rules of visits and requirements of the SPA Boutique staff.

7.2. The User/The Buyer fully assumes responsibility for the health condition, the Contractor is not responsible for the harm associated with any deterioration of the User’s health./The Buyer and his companions and injuries resulting from or resulting from any actions of the User/The Buyer, except in cases where the damage is caused directly by the unlawful actions of the Contractor.

7.3. For lost or left by the Buyer/The Contractor is not responsible for unattended items by the User and his companions.

7.4. In the event of improper performance of the Contract by one of the parties, which has entailed adverse consequences for the other party, liability shall arise in accordance with the current legislation of the Russian Federation.

7.5. The Parties are released from liability for partial or complete non-fulfillment of obligations under this Agreement, if this non-fulfillment was the result of force majeure circumstances that arose after the conclusion of this agreement as a result of circumstances of an extraordinary nature, such as: flood, fire, earthquake and other natural phenomena, as well as war, hostilities, blockade, epidemics, prohibitive actions of the authorities and acts of state bodies, destruction of communications and power supply, termination (including temporary) provision of public services by their suppliers, explosions that occurred during the validity of this Agreement, which the Parties could not have foreseen or prevented.

8. Confidentiality of information.

8.1. The Contractor undertakes to process the User’s personal data/The Buyer in accordance with the procedure established by the current legislation regarding the organization of processing and ensuring the security of personal data. The Contractor must ensure the confidentiality of personal data about the User./The Buyer in accordance with the legislation of the Russian Federation in the field of personal data.

8.2. In order to conclude an Agreement on the terms of this Offer, as well as for the proper execution of the concluded Agreement by the Contractor, the User/The Buyer gives consent to the Contractor, as well as to persons authorized by the Contractor, to process their personal data. The Contractor undertakes to ensure the confidentiality of the User’s personal data/In accordance with the legislation of the Russian Federation in the field of personal data and not to disclose User data to third parties unrelated to the execution of the Contract./The Buyer without observing the relevant confidentiality regime.

8.3. To communicate with the User/As a Buyer, the Contractor has the right to use various communication channels, such as telephone, catalogs, direct mail advertising, e-mail newsletters, etc.

8.4. The User/The Buyer is aware of and agrees that for the purpose of concluding and executing the Contract, personal data may be transferred by the contractor on a confidential basis to Courier Services.

8.5. The Contractor has the right to record telephone conversations with the User / Buyer. In accordance with clause 4 of Article 16 of the Federal Law “On Information, Information Technologies and Information Protection”, the Contractor undertakes to prevent attempts of unauthorized access to information about the Buyer and/or its transfer to persons not directly related to the execution of the Contract, as well as to detect and prevent such attempts in a timely manner.

9. Other conditions

9.1. All disputes or disagreements arising between the parties under or in connection with this Agreement shall be resolved through negotiations and in a claim-based (pre-trial) manner.

9.2. The claim review period is 10 working days from the date of receipt of this postal item at the post office of the relevant Party under the Agreement. If the dispute is not resolved in a pre-trial manner, the jurisdiction of disputes arising under this Agreement shall be determined by the parties in a court of general jurisdiction at the place of registration of the Contractor.

9.3. The Contractor has the right to make changes to the terms of this Offer and the Service Agreement at any time by notifying the User / Buyer and other persons by posting the text of this Offer in a new version on the Contractor’s Website. The changes will take effect for Users / Buyers and third parties from the date of posting the text of the new version of the Offer on the Contractor’s Website or the date specified in the Offer.

10. Details of the Contractor

10.1. The details of the Contractor specified in the generated receipt / invoice for the payment of the Service and the Act are contained on the official website of the Contractor.

New Hotel LLC

TAX ID 6950110563 OGRN 1096952026544

Legal address: 170100, Tver, Simeonovskaya str

., 30/27 r/s 40702810063000003826

c/s 30101810700000000679

BIC 042809679

phone/fax +7 (4822) 506-520, +7 903 0757743

e-mail spabutik@grandhotelzvezda.com

I agree that by clicking the “buy” button, I fully accept the terms of this Agreement and undertake to comply with its provisions.